while in LA, one day i had sound on my laptop...then i get salmonella...get out of the hospital...logon to my laptop...update my system...things are working...then the next day i have NO sound. i can't listen to my iTunes, videos, Windows Media Player, or play any games. it was weird. i tried to figure out the problem but everything seemed fine and they were no viruses. i just had no sound. so, i took my laptop to the Geek Squad (GS) at Best Buy (BB) here in
i was reluctant to go to GS since my last trip to them in DC/Virginia ended up costing me over $100 for them to tell me to send it to Sony as they couldn't fix it. muthas!!!
so i drag myself to BB thinking i was gonna just leave my laptop there and come back a couple weeks later when it was "repaired." hopefully. i labeled everything on it with my name: the laptop...the battery on the laptop...the 2 cords. i didn't want no switcheroos! i also marked it with my invisible pen/powder so i can use my ultraviolet light to verify they didn't switch my stuff and just put my labels on the crap they switch my stuff with....OK....i didn't do that last one with the powder but i was tempted. where’s the trust?
i get to BB and there are 2 GS dudes. one was a talkative haole (white person) kid who had a tattoo of a star on his left temple but tried to cover it with make-up but that made it worse. i couldn't stop staring at it. it was just badly done. i'm thinking the dude does not have a girlfriend to help him. the other was an Asian (
i totally started off wrong with the GS dudes by not signing in. there weren’t any other geek customers and i didn’t see the dang sign-in sheet, so i just sat down on the chair in front of the counter, trying to look friendly and not confrontational. but i could feel myself losing the friendly look as the old-computer-daisy-duke-geek kept manipulating the time of the haole GS. freakin’ Asian GS gets rid of his customer but then starts playing the "don't make eye contact with the customer and we can pretend she's not waiting especially since she didn't sign in" game. the Asian GS was playing that avoidance game real good. he was a frickin’ pro. Olympic caliber. finally...as the daisy-duke geek started wrapping up his dissertation on battery usage for Sony products...the the Asian GS calls me over. DANGNABIT!!! freakin' A! my luck sucks!
i'm totally thinking i'm gonna get the blow off from the Asian GS. his whole attitude was telling me that i was an idiot for even having an electronic. kind of like the car service guys when i go in for a check-up...i know they think i shouldn’t even have a vehicle since i’m ALWAYS late for my oil change.
since i was being presented with this attitude from the GS, i changed my approach in explaning what’s wrong with my laptop. i had all my notes and dates and was SO ready to launch into a detailed account of what happened and what was wrong and how i tried to fix it...yada yada yada. when he asked in his curt tone what was my issue, i went with “no sound” then i shut up. he didn’t say anything and proceeded to work on my computer.
as he didn’t seem to want to send my computer to geeks in the back and try to swindle me, i just stood there while he worked on it...right there in front of me. i was nervous and excited. a GS was actually working on my laptop and i was a witness. :-) yeah!
as he worked silently doing his thing, i just stood there trying not to look like an idiot. i started to listen to the customer/lady next to me who was trying to get a refund but sounded like she was trying to cheat BB. her explanation was long, confusing and stupid. the haole GS kept trying to get her focus and explain the actually reason for the refund but off she would go about the day she was born, how the world has turn to crap, etc. the GS kept asking “how is this relevant to you not needing spyware protection on your son’s laptop? and wasn’t the spyware automatically installed once your purchased it?”
it soon became apparent that my GS dude was the manager as he finally cut in on the 5th stupid explanation about aliens, not illegal aliens, visiting her and her son, and told the other GS to give her the refund. i think he actually grunted and then said “give her the refund.” the other GS didn’t even question or try to argue that the woman was obviously trying to cheat the system...he just did it.
now...i was impressed with my GS and his powers but still wondering if he was just playing solitaire on my laptop while making me stand there and wait. in defense of the waiting and the loss of the entertaining but mentally challenged customer (who got her friggin' refund), i bust out my Sony portable reader system (PRS-505) to read one of the books i downloaded. my mom got me this device for my last birthday and it is awesome. especially if you are a reader. it is so easy to carry around and it holds over 160 books...more if you download to a memory card.
i start reading and then all of the sudden my GS guy comes alive and animated. he starts asking me a gazillion questions about the Sony PRS. it was like someone plugged him in or something. i couldn’t answer him fast enough. then the other GS dude gets involved with the conversation. after 20 minutes of them discussing the PRS, the haole GS dude asks my guys “do you read alot?” and he answers, “no.” i couldn’t believe it. no? NO? what the hell is he so excited about then if you don’t frickin’ read?!!!
the next thing i knew, my former non-talkative-samurai-Geek-Squad-assister-now-turned-best-friend is telling me that he fixed my laptop and starts playing Brother Iz from my Windows Media Player. i was so happy. i’m not even gonna tell you what he did to fix it as it was such an easy solution...ok....i’ll tell so you have the solution if you ever have the problem. he didn’t say what actually happened for me to lose sound but he uninstalled and then reinstalled my sound device. friggin’ duh, yeah?! i almost reached over to kiss his Buddha face but held myself back. when i asked how much for the work...he said no charge. i couldn’t believe my luck! i guess i can go back to my bank and return the loan i took out. :-D
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